Where does the cable go?

On a brick-veneer home with a clear gap between the brick and the stud wall, the cable goes in under the tiles at the eave, down the wall cavity between the brick and the stud wall, past the noggin, to a wall plate on the plaster side. That is included in the standard install. On cladded, rendered foam or Hebel walls with no gap, the noggins are drilled through. That is $150 extra. We don't run the cable through internal walls. If the cavity can't be used, we agree on an outside cable route. External cable in conduit costs 99 for up to 5 m. Longer runs are quoted.

Can you put the router in the garage on the day?

Only if garage or cabinet placement was agreed ($150 when that extra is in the booking). Otherwise the router stays near a power point at the wall plate on the plaster side.

What if I cancel the night before?

If a late-cancellation fee was in your booking, it applies inside 24 hours. If it wasn't, there's no charge.

Installation terms and conditions

Standard install is the mount, the brick-veneer wall-cavity cable to a wall plate on the plaster side, and the router near power
Cladded, rendered or Hebel walls, and an outside-wall run, are extras only if agreed in the booking
Double-storey must be booked as double-storey
A typical visit is two to three hours when the site matches the booking

Who these terms cover

These terms apply to Starlink installation labour booked directly with VINCONNECT, including jobs coordinated through the estimator, a phone booking, or a written quote that points at this page.

Circl-allocated installations follow the approved work order from Circl. The Circl customer pages explain that pathway. Extra work outside an approved Circl work order is quoted separately and is not assumed.

VINCONNECT is an independent Victorian installer. VINCONNECT isn't affiliated with Starlink, SpaceX or Circl, and isn't endorsed by TP-Link, Hikvision or HiLook.

Standard Starlink installation

Unless the booking says otherwise, a standard installation includes the labour to mount the dish and leave the router working near a power point. On a brick-veneer home with a clear gap between the brick and the stud wall, the cable goes in under the tiles at the eave, down the wall cavity between the brick and the stud wall, past the noggin, to a wall plate on the plaster side. That is included in the standard install. We don't run the cable through internal walls.

Wall or roof mount suited to the structure we inspected or you described
On a brick-veneer home with a clear gap between the brick and the stud wall, the cable goes in under the tiles at the eave, down the wall cavity between the brick and the stud wall, past the noggin, to a wall plate on the plaster side. That is included in the standard install.
The cable comes out at a wall plate on the plaster side. The router goes near a power point there.
Basic commissioning so the service authenticates and a device on site can browse
A short handover covering power, isolation and the app

Starlink hardware, mounts you purchase yourself, subscriptions and in-app offers are not VINCONNECT products. Confirm current Starlink pricing and eligibility at Starlink checkout.

What is not in a standard install

The following is outside the standard labour unless it is written into the booking.

On cladded, rendered foam or Hebel walls with no gap, the noggins are drilled through. That is $150 extra.
If the cavity can't be used, we agree on an outside cable route. External cable in conduit costs 99 for up to 5 m. Longer runs are quoted.
Router relocation into a garage, cabinet, rack or another room — optional extra of $150 when agreed
Data-cabinet dressing beyond placing the router
Whole-property Wi-Fi, wireless building links, or CCTV
Electrical work, new power circuits, or working on a switchboard
Tree lopping, roof repairs, or making good existing damage
Supply of Starlink kits, mounts or subscriptions unless a quote lists them as a separate line

Double-storey and access

A double-storey building must be booked as double-storey. It's a $250 add-on because access, ladder setup and time are different. If a two-storey job was booked as single-storey, we may reschedule or quote the difference before work continues.

You need to provide safe access: a clear work area, a responsible adult on site, pets secured, and roof or wall access that is not blocked by locked gates, aggressive animals or unsafe structure. We will not work on a roof we judge unsafe.

Time on site

A typical standard install takes two to three hours when the site matches the booking, the kit is on site and the sky view is as described. Harder routes, extra storeys and add-on work take longer, so we can't promise a finish time.

Cancellations, no-shows and weekends

If a late-cancellation fee or weekend surcharge was set out when you booked, it applies as set out.

If they weren't in your booking, they aren't charged. A no-show, or a site that isn't ready (no kit, no access, no adult on site), counts as a late cancellation.

Your kit, your account

You (or Circl, on Circl jobs) supply the Starlink kit unless the quote says we are supplying it. Leave the Starlink box unopened until the installer asks to open it. Photograph the boxes on arrival if two deliveries have turned up — the dish kit and the mount kit are often separate.

The Starlink service is your account with Starlink. We install and commission. We cannot reset your Starlink password, change your plan, or speak to Starlink support as if we were you.

Payment and quotes

Use Get my price for the install. Travel depends on your address, and your estimate shows any travel for your address before you book. Hardware is itemised separately when we supply it.

Circl-allocated standard installs have no direct customer payment to VINCONNECT when they stay inside the approved work order. Anything outside that order is quoted to you or referred back to Circl, depending on the job.

Photos, privacy and the site

We photograph the finished install for our records and, with identifying detail removed, may use similar work as a project example. We do not publish your name, street address, phone number, work-order numbers or invoices.

The privacy page explains how enquiry details are used. There is no marketing subscription required to book or to read this site.

If something is wrong after the visit

Contact VINCONNECT on 0408 559 555 if the install we completed is not performing as handed over. App, account, subscription and Starlink-network issues sit with Starlink. Circl tracking and kit logistics sit with Circl on 1800 950 493.

Questions

Where does the cable go?: On a brick-veneer home with a clear gap between the brick and the stud wall, the cable goes in under the tiles at the eave, down the wall cavity between the brick and the stud wall, past the noggin, to a wall plate on the plaster side. That is included in the standard install. On cladded, rendered foam or Hebel walls with no gap, the noggins are drilled through. That is $150 extra. We don't run the cable through internal walls. If the cavity can't be used, we agree on an outside cable route. External cable in conduit costs 99 for up to 5 m. Longer runs are quoted.
Can you put the router in the garage on the day?: Only if garage or cabinet placement was agreed ($150 when that extra is in the booking). Otherwise the router stays near a power point at the wall plate on the plaster side.
What if I cancel the night before?: If a late-cancellation fee was in your booking, it applies inside 24 hours. If it wasn't, there's no charge.