Your install: what to expect

What a standard install doesn't include

On a brick-veneer home with a clear gap between the brick and the stud wall, the cable goes in under the tiles at the eave, down the wall cavity between the brick and the stud wall, past the noggin, to a wall plate on the plaster side. That is included in the standard install. On cladded, rendered foam or Hebel walls with no gap, the noggins are drilled through. That is $150 extra. We don't run the cable through internal walls. If the cavity can't be used, we agree on an outside cable route. External cable in conduit costs 99 for up to 5 m. Longer runs are quoted. Moving the router to the garage or a cabinet is a separate extra. If a double-storey house was booked as single-storey, we'll stop and re-quote before carrying on. Cancellation and weekend charges only apply if we told you about them when you booked.

Who we are

VINCONNECT is a Starlink and network installer based in Cranbourne. We're not Starlink or SpaceX, so we can't change your Starlink plan or see your Starlink invoice. We install and set up the job you booked, then walk you through it.

Questions

My booking text links to terms. Is that this website?

Yes. Our booking texts link to /install-terms-and-conditions. Bookmark it if you'd like the scope in writing.

Can I get a free month of Starlink?

Don't have Starlink yet? Order through our link and get a free month of service. Free month is from Starlink for new Residential or Roam customers ordering direct. Credited on your second month. Shop-bought kits don't qualify. Starlink can change or end the offer.

Starlink uninstall and moving

Cancelling Starlink, moving house or moving the dish? Here's how uninstalls work and what they cost.

How much does a Starlink uninstall cost?

A standard uninstall is $250. Travel depends on your address, and we show it in your quote. It covers the dish, mount, cable and router, with the holes filled.Starlink uninstall and removal

I'm finished with Starlink. What do I need to do?

Cancel or pause your plan in your Starlink account, then book the uninstall for around your billing date. If you bought the kit, it's yours to keep, sell or give away.Finished with Starlink

Can I sell my Starlink kit?

If you bought it, yes. Cancel your service, transfer the kit in your Starlink account, factory reset the router and give the buyer the Starlink identifier. Rented kits go back to Starlink.Finished with Starlink

Can you move my Starlink to my new house?

Yes. It's $250 to take it down, then the install price at the new place. Check the new address has availability first.Moving house with Starlink

Is there a discount if I'm moving nearby?

Yes. If the new place is within 10 km and both ends are done on the same day, the uninstall is $200 instead of $250. The install at the new place is the normal price.Moving house with Starlink

What if my new address has no Starlink capacity?

Keep the kit until it opens up, pause with Standby mode for a small monthly fee, or cancel and sell the kit.Moving house with Starlink

Can you move the dish somewhere else on my property?

Yes. It's $150 to take it down, then the install price to put it back up. Add $250 if the new place is double-storey. Mounts and conduit are extra if needed. Travel depends on your address, and we show it in your quote.Moving the dish on the same property

Will removing the dish leave holes in my roof?

No open holes. Tile roofs have no drilled tiles, Colorbond screws go back in, and fascia and cable entry holes are filled.Starlink uninstall and removal