VINCONNECT is an independent installer doing work allocated by Circl. We are not Circl.
- Photograph every box that arrives — there are often two deliveries
- Leave the Starlink carton unopened until the installer opens it
- Circl tracking and kit logistics: 1800 950 493
- VINCONNECT labour on the day: 0408 559 555
In this section
What to expect
The visit, the work order, and who to call.
Two deliveries
Starlink kit versus Circl mounts.
Leave the Starlink box unopened
Do not unbox the dish before we arrive.
Tracking and support
Circl for freight. VINCONNECT for the visit.
Standard Circl install scope
What the approved work order usually covers.
After your Circl install
Handover and who owns which problem.
Why this hub exists
Circl customers usually have the same questions: two parcels arrive, and it is not obvious whether to call Circl or the installer. These pages cover delivery, the unopened box and the visit.
If you booked VINCONNECT yourself and Circl is not in your paperwork, use Customer Help instead. This hub is only for Circl-allocated work.
Cost on a standard Circl install
When the job stays inside the approved Circl work order, you do not pay VINCONNECT directly for that standard labour. Anything outside the order — a cladded wall, an outside-wall cable run, a cabinet router, a second building — is quoted or referred back to Circl. We don't run the cable through internal walls. We do not add extras on the ladder and invoice you later as a surprise.
What we will never publish
Work-order numbers, remittances, customer names, street addresses and phone numbers from Circl jobs stay off this website. If a page here uses an example, it is a process example, not your job.
Questions
- Is VINCONNECT part of Circl?
- No. We are contracted to perform allocated installs. Your commercial relationship for the Circl product remains with Circl.
- The courier only left one box.
- Photograph what arrived and call Circl on 1800 950 493. Tell VINCONNECT before the appointment if the dish or the mount is still missing.