Handover
We check that a device on site can browse, show you the power and how to isolate the kit, and leave the install tidy. If something we fitted is not right, call VINCONNECT. If the sky is clear and the kit will not sign in, call Starlink.
Photos and records
We keep install photos for our records. Project pages on this site use completed work with identifying detail removed. We do not publish customer names, street addresses, phone numbers, work-order numbers or invoices.
Who to call
- VINCONNECT 0408 559 555 — labour, mounting, cable entry, the visit we attended
- Starlink support — account, plan, app, network outage
Questions
- Do you come back if the dish needs tilting?
- If the mount we installed is wrong, that is on us. If trees grew, a new structure went up, or the kit itself has a hardware fault, that is a different job or a Starlink replacement.
Also in Customer help
Related
Arranged through Circl? See Circl customer info